AmberFinders ships to addresses in the United States, and standard shipping is free on every order.
1. Processing
Orders are processed within 1 to 3 business days of purchase. Business days are Monday to Friday, excluding public holidays. An order placed after 2:00 PM EST counts from the next business day. In busy periods processing can take longer; if your order will be late, we email you.
2. Delivery Times
Standard shipping: an estimated 5 to 10 business days after your order ships. Delivery estimates are estimates, not guaranteed dates, and they are counted from the ship date, not the order date. Weather, carrier volume and other events outside our control can add time.
We do not currently offer an express option.
3. Cost
Standard shipping is free on every order, with no minimum spend and no code needed. If a paid shipping option is ever added, it will be shown with its own price at checkout, before you pay, and only charged if you choose it.
4. Carriers
Parcels travel with USPS, UPS, FedEx or DHL, depending on the item and the destination. We choose the carrier; we cannot guarantee a specific one.
5. Tracking
When your order ships, we email a tracking number. Tracking can take 24 to 48 hours to show movement. You can follow it on the carrier's site, or use our tracking page to have the details sent to you again.
6. Where We Ship
We ship to addresses in the United States only. Addresses outside the United States cannot be selected at checkout at present.
7. Your Address
Please make sure the address you give at checkout is accurate and complete — street, unit or apartment number, city, state and ZIP code. Keeping it correct is the customer's responsibility. If you spot a mistake, contact us straight away; we can change the address only before the order ships.
If a parcel comes back to us because the address was wrong or incomplete, or because delivery was refused, we will contact you to reship it (at the cost of the new postage) or refund the item price.
8. Lost or Damaged Parcels
If your parcel has not arrived within 7 days of its estimated delivery date, contact us with your order number and tracking number. If it arrives damaged, tell us within 48 hours of delivery and include photos. We open a claim with the carrier, which usually takes 5 to 10 business days, and then send a replacement or a full refund.
9. Contact
- OTISSHOP LIMITED (trading as AmberFinders)
- Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong SAR
- Email: support@amberfinders.com
- Phone: +1 844 704 0409
- Hours: Monday – Friday, 9:00 AM – 6:00 PM EST