Help

Questions and answers

When will my order ship?: We process orders within 1 to 3 business days. Standard shipping is free, ships to US addresses only, and takes an estimated 5 to 10 business days from the day the parcel leaves us.
How do I track my order?: When your order ships, we email you a tracking number. It can take a day or two to show movement. If you cannot find the email, use the Track an order page and we will send the details again.
Can I return something I have opened or worn?: Yes. You have 30 days from delivery to ask for a return, and opened or unopened pieces both qualify — we do not require an item to be unused, unworn or in its original packaging. Email us with your order number and we send a return authorisation number and the return address.
How long does a refund take?: Once the return reaches us, the refund goes back to your original payment method within 5–10 business days. Your bank may take a few days more to show it.
What name will appear on my statement?: The charge appears on your statement as AMBERFINDERS. It is a single charge for the order total.
Is anything charged after my order?: No. Each order is paid once. We do not run subscriptions or memberships, and your card is not charged again unless you place a new order.
Can I cancel an order?: Yes, if it has not shipped. Use the Cancel an order page or email us with your order number, and we confirm within one business day.
Which carriers do you use?: USPS, UPS, FedEx or DHL, depending on the item and the address. The tracking email names the carrier for your parcel.
Can I change my shipping address after ordering?: Yes, as long as the order has not shipped. Email us with your order number and the corrected address as soon as you can.
My parcel has not arrived. What should I do?: If it has not arrived within 7 days of the estimated delivery date, email us with your order number and tracking number. We open a claim with the carrier and send a replacement or a full refund.
Is my payment secure?: Every page is served over an encrypted connection. Card details go straight to our payment processor for authorisation; we do not store full card numbers.
What are your support hours?: Monday – Friday, 9:00 AM – 6:00 PM EST. Emails sent outside these hours are answered on the next business day.
How do I reach you?: Email support@amberfinders.com or call +1 844 704 0409. We reply within one business day.